Damaged Packages
For any damage-related issues, please contact us immediately and include clear photos. We will review the case and arrange a replacement or refund in accordance with our policy.
In some cases, if you believe the item can be reasonably repaired, you may choose to file a $100 liability claim directly with the shipping carrier. Please note that Yotto Overland will not be involved in the carrier claim process.
Lost Packages
- If a package is lost during transit, we offer a full replacement once a carrier claim has been filed, approved, and the shipment has been stuck in transit for at least 14 days.
- If tracking shows the package as delivered but is reported as not received, we will file a carrier claim to obtain RFID and delivery verification data; if the data confirms delivery to the correct location, no reshipment will be issued.