Policy

Please review the policies specific to your product’s category. By placing an order with Yotto Overland, you acknowledge and agree to all applicable policies.

Before You Order

Please make sure you select the correct part, vehicle fitment, and color before placing your order. If you’re unsure, contact us before ordering and we’ll be happy to help.

Lead Time
  • In-stock items: Usually ship within 3 business days.
  • Made-to-order / Paint-to-order items: Please allow up to 5 weeks for production before shipment.
Order Cancellation

Once an order has entered production or been handed over to the carrier, it can no longer be canceled.

Returns

Eligible returns must be approved in advance. Approved returns should be sent to the following address:
A1-58 - Order#
301 W Las Tunas Dr
San Gabriel, CA 91776

Processing & Shipping Fees

Approved returns are subject to a 20% or higher processing fee, depending on the product and its condition upon return. All applicable shipping costs will also be deducted from the refund. The final refund amount will be determined based on our inspection of the returned item.

Lost, Stolen & Delayed Packages

Once a carrier marks a package as Delivered and provides proof of delivery, we are not responsible for packages that are subsequently lost or stolen.

If a package is lost in transit, we will assist with a carrier investigation or package search. Refunds or replacements cannot be issued while the carrier’s investigation is still in progress.

Failed Delivery / Refused Packages

For general products, if a package is returned to us due to failed delivery attempts, refusal, failure to pick up the package, an incorrect or incomplete address, or any other customer-related delivery issue, the customer is responsible for all associated original shipping, return shipping, and carrier fees.

For personalized, decal, drawer, paint-to-order, and other made-to-order products, failed, refused, or unclaimed deliveries are non-refundable. Because these products are produced specifically for your order and cannot reasonably be returned to inventory, no refund will be issued and the returned item may be discarded.

YOTTO Overland partners with trusted brands to offer a wider selection of premium overlanding products. Items marked as Partner Products are shipped directly from the manufacturer or an authorized distributor and are generally subject to the partner’s shipping, warranty, and return policies.

If you purchase YOTTO Overland branded products through one of our authorized partner websites, our policies will generally take precedence over the partner’s policies with respect to warranty, returns, and customer support. In the event of any conflict, YOTTO Overland’s policies shall govern unless otherwise stated on the product page.

Shipping
  • Orders are fulfilled and shipped by our partner.
  • Shipping times may vary depending on the brand and product availability.
  • Tracking information will be provided once your order ships.
Returns & Warranty

Returns, warranty claims, and technical support for Partner Products are coordinated by YOTTO Overland and handled in accordance with the manufacturer’s policies. Please review the applicable product page or contact us for assistance.

For all approved returns, the original payment processing fee of 2.7% is non-refundable. A restocking fee may be charged or waived by us.

All sales are final. Custom-painted items are provided as a refinishing service. Due to the customized nature of this service, returns are not accepted. However, if an error occurs on our part, we will take full responsibility and work promptly to make it right.

Paint Finish & Color Accuracy Disclaimer

We take pride in delivering a quality paint finish at a practical price. Because individual expectations vary, we want to clearly explain that our paint service is a production-level refinishing service, not a concours finish.

Minor cosmetic imperfections may occur. Color matching is intended to closely match your vehicle’s factory OEM paint code, not the current condition of its existing paint. Slight variations may also result from differences in the surface being painted, such as plastic versus metal, as well as differences between paint brands and materials.

These normal variations fall within our quality standards and are not considered defects or product misrepresentation. Therefore, they do not qualify for a return.

Damaged During Shipping

Any damage or concerns must be reported before assembly or installation. Installed or assembled parts are not eligible for damage claims.

You must provide at least six clear photos showing:

  • All sides of the shipping box
  • The shipping label on top of the box
  • The damaged area

We need these photos to file a shipping claim. Without complete photos, we cannot provide assistance, replacement, or reimbursement.

Minor scratches, small dings, or light surface imperfections that may occur during shipping are not considered significant damage and can typically be corrected with polishing or detailing. Chipped clear coat may be eligible for repainting or replacement at our discretion. Only parts with major damage—such as cracks, severe deformation, or damage that prevents proper installation—qualify for replacement.

Lost/Stolen/Delayed
  • If a package is confirmed lost in transit for 14 days or more, we will offer a replacement after all reasonable attempts to locate the shipment have failed.
  • Once a shipment is confirmed delivered by the carrier, responsibility for the package transfers to the recipient. We cannot replace or reimburse items reported missing after confirmed delivery.
Warranty Coverage
  • Color-matched parts: 1-year warranty
  • Raptorized products: 1-year warranty

During the warranty period, if paint failure occurs due to a coating defect (and not from improper installation, physical damage, misuse, or natural causes), we will provide repair or replacement services. We do not offer warranty coverage for damage caused by human error or God's plan.

Expectations

Our vinyl material are not stretchable wrap films like premium 3M vinyl wraps. They are designed to be installed using a wet application method, with waterborne adhesion promoter used as an installation aid.

For best results, professional installation is recommended. Minor edge trimming may be required during installation to achieve the final fit and cleanest appearance.

Installation Requirements
  • Please inspect your decal upon arrival for overall condition and personal satisfaction before installation.
  • Under no circumstances should the decal be applied directly to a vehicle that has been ceramic coated, waxed, or paint sealed.
  • The vehicle surface must be properly decontaminated using a strip wash and paint correction polishing to ensure proper adhesion.
  • Installation must also be performed indoors, with the vehicle surface fully cooled down and away from direct sunlight or excessive heat exposure.
  • If experiencing difficulties, apply 3M Tape Primer with a cotton swab for adhesion.
  • Failure to follow these preparation requirements may result in improper adhesion, bubbling, lifting, or installation failure, which will not be considered a product defect or valid grounds for return, refund, or replacement.
Return Requirements
  • Returns are only accepted if the item is in unpeeled condition.
  • Before removing the backing, you and your installer must carefully inspect and confirm the decal’s condition. Only proceed with installation if you are fully comfortable with the product.
  • Once the backing has been removed or the decal has been installed, the item is considered used and is no longer eligible for return.
  • Approved returns will be subject to a restocking fee of 20% or more, depending on the condition of the returned item.
Replacement

We don’t provide replacements for individual sections. If you encounter any installation issues, you can use the code “Replcement20” to receive a 20% discount on a complete set. Please ensure that you enter the code under your purchaser’s email address, and it can only be used once per account.

Warranty
  • Once installed, decals is covered by 6 months warranty against print defects.
  • Installation or human errors (creasing, misalignment, bubbling, peeling, etc.) are the responsibility of the installer.
Color & Fitment
  • Slight color variations may occur due to monitor settings and lighting conditions.
  • All decals are tested to fit OEM specifications under proper installation.
  • Decals are intentionally printed slightly oversized (with an excess safety line) to allow trimming for a precise fit.

These factors do not qualify as “inaccurate descriptions” and do not qualify for returns or refunds.

Lead Time

All drawer systems are made to order. Production usually takes about 3 weeks from the date of purchase, and shipping takes an additional 2-3 weeks to our warehouse for inspection before we dispatch.

Vehicle Compatibility

There are two different versions of these drawer systems:

  • Hybrid Models (4xe)
  • Non-Hybrid Models (Gasoline & Diesel)

The dimensions and construction of each version differ. It is the customer’s responsibility to verify their vehicle configuration before placing an order.

Orders placed for the incorrect vehicle configuration are not eligible for return, exchange, or refund due to the custom-built nature of these products.

Returns & Cancellations

Because all drawer systems are built specifically for each order, all sales are final once production begins.

We do not accept returns for:

  • Incorrect vehicle selection by the customer
  • Change of mind
  • Custom-made products
Shipping Insurance

Yotto Overland splits shipping and insurance by 50% with the customer.

In the unfortunate event that shipping damage occurs, replacement parts for damaged drawer components are available and will be provided.

We do not offer complete drawer replacements for minor or moderate shipping damage.

A full replacement will only be considered if the drawer system is delivered in a condition deemed total loss, meaning the unit is structurally compromised beyond reasonable repair or replacement of individual components.

*Yotto Overland reserves the right to determine whether a claim qualifies for replacement parts or a complete replacement based on submitted photos and inspection of the damage.

By placing an order, the customer acknowledges and agrees to the terms outlined above.

Returns — Unused & Unfueled

If the Combusto has not been used or fueled, it can be returned for any reason within 7 days of delivery. However, the customer is responsible for paying for the shipping costs.

Approved returns are subject to a 20% processing fee. All applicable shipping costs are non-refundable and may be deducted from the refund.

Return Fueled / Used Units

Once fuel has been added to the tank, the Combusto is considered used and we typical do not accept return for change of mind.

If you experience a problem after fueling or using the unit, please contact us first. We will provide troubleshooting assistance and, when appropriate, repair or replacement parts or components under our warranty.

If a return of a previously fueled Combusto is approved, the return will be subject to a 30% or higher processing fee, depending on the condition of the unit. This fee includes applicable hazardous-material handling and the additional inspection, draining, and cleaning required for previously fueled units.

All applicable shipping costs will also be deducted from the refund. The final refund amount will be determined after the returned unit has been received and inspected.

12-Month Warranty

We provide repair or replacement support for covered part failures reported within 12 months of delivery.

Warranty coverage does not include damage resulting from improper installation, modification, misuse, improper maintenance, accidents, or operation contrary to the manufacturer’s instructions.

Liability & Assumption of Risk

By purchasing, installing, or using the Combusto Diesel Heater, the buyer assumes responsibility for its proper installation, operation, and maintenance.

Yotto Overland is not responsible for damages, malfunctions, personal injury, property damage, equipment damage, or other losses resulting from improper installation, modification, misuse, maintenance, or operation of the product. The buyer is responsible for ensuring that the product is installed and operated in accordance with the manufacturer’s instructions and all applicable laws and regulations.

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